Terms of service
Welcome to Lumiattire. We focus on offering high-quality products and thoughtful customer support. This service policy sets out our operating rules to create a trustworthy and clear shopping journey for you.
Product Availability & Inventory
We handpick all our product lines. Due to strong market demand, certain goods may go out of stock after you submit an order. Should this situation happen, we will contact you within 3 business days and provide the following solutions: (1) Priority shipment once the product is restocked, (2) Full instant refund to your original payment account, or (3) Store credit to use on your future purchase.
Pricing Accuracy & Price Revisions
All product prices are shown in USD. We make every effort to maintain accurate pricing information, though occasional typographical mistakes may still appear. If there is a major pricing error (for example, a $300 product incorrectly listed at $30), we retain the right to cancel your order. We will inform you of the cancellation within 48 hours, complete a full refund, and apologize for any trouble this brings.
Order Processing & Shipping Terms
Each order will pass a strict quality check before shipment. Standard order processing takes 1–3 business days; processing time may extend to 2–3 business days during busy sales seasons. After dispatch, domestic delivery normally takes 7–10 business days, and international delivery takes 7–15 business days. You will get tracking details by email once your parcel is shipped.
Returns & Quality Guarantee
We support return applications within 30 days after package delivery. Returned items must remain unused, kept in original packaging and come with all attached accessories. After we receive your returned package, please allow up to 10 business days for our team to complete quality verification and handle your refund, store credit or exchange request.
Customer Support & Communication
Our support email is service@lumiattire.com. We endeavor to reply to all messages within 2 business days; response time may extend to 4 business days during large promotion events. For urgent requests, kindly add your order number in the email subject line to speed up our handling.
Company Information
Operating Company: Shenzhen Angyu Network Technology Co., Ltd.
Company Address: Room 301, No. 6, Lane 1, Xiapu Road, Xin'er Community, Xinqiao Subdistrict, Bao'an District, Shenzhen City
Support Email: service@lumiattire.com
Contact Phone: 15524624485
Business Hours: Monday to Friday: 9:00 AM-5:00 PM