Refund policy
Order Cancellation
You may cancel your Lumiattire order and receive a full refund with no service fees before your order enters processing or departs our warehouse. Once your package has been dispatched from our warehouse, we are unable to accept cancellation requests.
Return Eligibility, Timeframe & Return Process
We accept returns for all cosmetics and skincare products sold on lumiattire. All return applications must be submitted within 30 calendar days upon receipt of your package.
Step-by-step Return Instructions
- Send a return request email to our support mailbox service@lumiattire.com, and attach your valid purchase receipt for identity verification.
- Wait for the reply from our team, which will contain the official designated return warehouse address.
- Securely pack your goods and ship them to the address provided.
Important reminder: Please do not send returned items directly to our raw material suppliers. You must only use the return address provided by our support representatives.
Return Requirements
Full-size primary products must remain sealed, unused and untested to meet return criteria. If the factory seal of full-size items is broken, the return will be rejected. Complimentary mini sizes and sample products can be opened for trial use. Testing samples will not invalidate your return eligibility for unopened full-size products. Items need to be returned with intact original packaging, free of scratches, stains and physical damage.
Non-Returnable Items
For hygiene and safety purposes, liquid makeup, cream skincare, face masks and lip gloss cannot be returned once the factory seal on full-size packaging is opened.
Return Shipping Policy
- Customer-initiated returns (change of mind): The buyer shall bear the return shipping cost. One shipping fee applies per return parcel. Qualified returns have no restocking fees.
- Returns due to our errors (damaged goods, defective items or incorrect shipments): We cover all return delivery costs.
Refund Process
After we receive and inspect your returned parcel, you will receive a receipt confirmation notification. Our team will complete the inspection review and make a refund approval or rejection decision within 3 business days. Once approved, the refund will be issued to your original payment account (credit card, PayPal, etc.). The actual fund arrival time depends on your payment provider’s processing schedule, generally ranging from 3–10 business days.
Delayed or Missing Refunds
If your refund has been approved but you have not received the funds:
- Check your account balance first.
- Contact your bank or payment service provider to check the transfer status.
- You can also email our support team at service@lumiattire.com, and we will assist you to track your refund record.
Company Information
Operating Company:Shenzhen Angyu Network Technology Co., Ltd.
Company Address:Room 301, No. 6, Lane 1, Xiapu Road, Xin'er Community, Xinqiao Subdistrict, Bao'an District, Shenzhen City
Support Email: service@lumiattire.com
Contact Phone: 15524624485
Business Hours: Monday to Friday: 9:00 AM-5:00 PM